First time travelling with us? 

We have put together some information from the frequently asked questions we receive in hope this will help you.

Our trips are designed for passengers of all ages and are a great way to meet others and create some amazing memories.

• How do I book?

The easiest way to book is on our website, each trip you will see a "More Info & Booking" button, simply click on this and follow the on screen instructions, the website is secure, as are any online payments made, if you are unable to book online, please email us info@phoenixadventures.co.uk where we would be happy to assist.

• What ages are classed as Children or Infants?

For European Tours Adults are ages 12 years + and Children are 3-11 years. Passengers aged under 18 years must be accompanied by an appropriate adult over 18 years old.

For UK Tours Adults are ages 18 years + and Children are 3-17 years unless the tour page states otherwise.

Unfortunately, we cannot accept bookings for infants on ore Twisted Tracks Tours for safety reasons due to sleeping in the onboard bunks.

• Are entrance tickets included in all tours?

Most of our tours are listed with a Travel Only base cost unless otherwise stated. This is because we are the only travel company that understands the need for Travel Only options due to many people having Annual Passes to many attractions or may wish to book their own tickets/accommodations to suit their needs. You will be offered the option to add tickets to your booking approx 8 weeks prior to travel if required.

• Is there a toilet onboard the Nightliner?

There sure is, there is also comfort stops on route too.

• Is there a shower onboard the Nightliner Sleeper coach?

There is not a shower onboard the Nightliner Sleeper coaches we use. We will arrange for access to shower facilities every day at various Truck Stops or service stations for your comfort and get refreshed.

• Is there an age restriction on your Twisted Tracks Tours?

Due to the nature of these extended Sleeper Tours we advise these tours are suited to those aged 18+ although we understand many families also enjoy Theme Park Holidays. That is why we do not discriminate against Children joining these tours but do put a limit of 3 years old and over. Any children under 18 years of age on the trip must be supervised by an appropriate adult at all times.

• Are my payments protected?

We are pleased to confirm that any payment made towards a booking that falls within The Package & Linked Travel Arrangements Regulations 2018 are 100% secure and held in a trust account - we have no access to this money until AFTER you return from your trip, if for any reason your trip does not go ahead or the company was to be placed into liquidation, the trustee would issue a prompt refund to yourself.

More details can be found here: https://www.phoenixadventures.co.uk/find-out-more/financial-protection/ 

• Can we bring food and drink on the coach?

Sure, all we ask is that any rubbish is removed from the coach and you leave the coach clean and tidy - the drivers work extremely hard and always appreciate a clean coach on return to the depot, for the comfort of all other passengers, we ask that you always leave the coach in a clean and tidy state and remove any rubbish when possible.

• Smoking

No smoking is permitted on the coaches, this also includes vaping

• Is there a luggage allowance? 

For the safety of the drivers, other passengers, public and to ensure the vehicle is never overweight a maximum weight limit of 18kg is enforced per case per passenger, we recommend a medium sized suitcase and a carry on bag

• There is no boarding point near me, can you help?

We will do our best, connecting transport works best with trips heading over to Europe, Take a look here for more info

• When will I know what time the coach departs?

Approximate timings will be shown when booking. We will email you with the exact times once the routing has been confirmed, times will be confirm around 10-14 days prior to departure.

All booking confirmations will include an estimated pick up time.

• Do I need travel insurance

Travel insurance is optional, however it is highly recommended that you have this as it gives you protection for any unforeseen circumstances.

• Solo traveller?

You are more than welcome to join us, we do have many solo travellers that join us, everyone is more than welcome.

• I have booked, however I'm not 100% sure where the coach picks up from

We have you covered, take a look here

• Do I need a passport?

If you are joining us on a trip over to the European union, you will need a valid passport, please ensure it is in good condition and valid

More information can be viewed here (External website)

• I'm wanting to join one of your tours, but I'm from overseas - Can i join?

You are more then welcome to join us, just make sure your passport is valid, and if required a valid visa, we can assist you with low cost connections from all major airports in the UK or major railway stations! so if you live in the USA, Germany, Italy, Canada, Australia or anywhere else in the world, come and join us.