Financial Protection - at no cost to you!
Your money is safe!
If your trip / tour is classed as a package holiday:
All funds received from customers will be placed in a trust account, as required by The Package Travel and Linked Travel Arrangements Regulations 2018. This ensures that the money is securely held and protected until the completion of the travel arrangements.
By placing the funds in a trust account, we guarantee that in the event of our insolvency or bankruptcy, customers' money will be safeguarded and available for refund.
The trust account is managed by an independent trustee, who oversees the handling of the funds and ensures compliance with the regulations. This provides an additional layer of security and transparency for our customers.
We take the protection of our customers' funds seriously and strive to meet all legal requirements to provide a safe and reliable travel experience.
What is a trust fund account?
A trust fund is an account where we can keep your money in a separate account, a trustee will release the funds to us only when your trip is complete.
How does this work?
Your money is transferred to the trust account until the trip is complete
What does this mean to me?
Your money will remain in the trust account until you return from your trip, if for any reason the trip does not go ahead and you do not wish to travel on an alternative date, then your money will be returned to you, if anything was to happen to the company and the company becomes insolvent, then the trustee will release the money back to you, giving you full financial protection.
Top tip, if you have a credit card, you are welcome to pay by this method at no extra cost and this may offer you extra security.
Section 75 of the Consumer Credit Act is a crucial piece of legislation that provides protection to consumers who make purchases using their credit cards. This law states that if you use your credit card to make a purchase between £100 and £30,000, the credit card company is equally liable for any breach of contract or misrepresentation by the retailer.
This means that if you encounter any issues with the goods or services you purchased, and the retailer refuses to resolve the problem, you have the right to seek a refund or compensation from your credit card provider. Section 75 ensures that consumers are not left financially disadvantaged due to faulty products, poor service, or fraudulent transactions.
Book now with confidence!
Phoenix Adventures LTD has you covered from financial failure by us or the travel providers we use! Your payments are protected in a secure trust account that we have no access to, only the trustee can release funds, if any part of the chain failed and your trip will not be going ahead, the trustee will release the funds you have paid back to you! Please keep your booking confirmation safe.
If you want confirmation that your funds are protected, please complete the form below, you will receive a response within 5 working days.
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